Complaints

Please send your details, a description of your complaint and how you think we can resolve it, and any other relevant information.

In writing to: Ready Money Capital Limited 85 Great Portland Street London England W1W 7LT By email: contact@readymoney.co.uk

How long will it take?

Your complaint will be acknowledged promptly in writing, Ready Money will do their best to resolve your complaint as quickly as possible. Sometimes it may take longer to fully investigate, and if a complaint is particularly complex, it may take longer to resolve. We will always try our best to respond to your complaint as quickly as possible and will send you our final response no later than 8 weeks from when you first complained. If we cannot complete the investigation in this time, we will contact you to explain the delay and give you an indication of when to expect our response.

If you are unhappy with the progress of your complaint or are not happy with our final response, at this point, you can refer it to the Financial Ombudsman Service. The Financial Ombudsman Service will only deal with your complaint if you have given Quint the opportunity to put matters right, so please contact them first and they will do all they can to help you.

Financial Ombudsman Service (FOS)

If you want the FOS to consider your complaint, you must send your complaint to them within 6 months of the date of the final response.

To submit a complaint to FOS, please contact The Financial Ombudsman Service, Exchange Tower Harbour Exchange Square, London, E14 9SR.

Telephone: 0800 023 4 567 (calls to this number are now free on mobile phones and landlines) 0300 123 9 123 (calls to this number cost no more than calls to 01 and 02 numbers).

Email:complaint.info@financial-ombudsman.org.uk.

Website: http://www.financial-ombudsman.org.uk

European Online Dispute Resolution Platform In relation to your complaint you can also request a review from the European Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr/