With huge changes to the current furlough scheme being implemented, it is likely that the COVID-19 pandemic will continue to have a crushing effect on livelihoods in the UK. With this comes the headache of further financial worries. However, with the right advice, you should be able to find it a little bit easier to […]
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Treating Customers Fairly
At READY MONEY CAPITAL Limited our customers are our most important asset. We strive to offer the highest levels of customer service and advice.
Our aim is to provide a reliable and user-friendly service. We fully commit to treating our customers fairly and as such we strive to meet all expectations of high quality service.
At the heart of our Treating Customers Fairly (TCF) policy is the guidance provided by the Financial Conduct Authority (FCA) to ensure we consistently deliver fair outcomes to our customers and take responsibility for both READY MONEY CAPITAL Limited as an organisation, and our staff (at all levels) providing an enhanced service quality to clients, based on a culture of openness and transparency.
As a company, we take the requirements of the FCA seriously, in particular, the requirement to treat customers fairly.
The FCA has outlined six key guidelines which are central to our TCF initiative:
1. Customers should be confident that they are dealing with firms where treating customers fairly is embedded in the corporate culture.
2. Services marketed and sold are done so with the aim that they meet the needs of customers and are targeted accordingly.
3. Customers should be provided with clear information and are kept appropriately informed before, during and after the service provision
4. Where advice is provided, it takes into account a clients individual circumstances
5. The service provided is of an acceptable standard
6. Customers do not face unreasonable barriers to make a complaint
Central to our Treating Customers Fairly ethos is our commitment to providing clear and concise information, free of “jargon” and written in plain English.
The core principles of our “Treating Customers Fairly” Policy are as follows;
1: READY MONEY CAPITAL Limited is an organisation which holds the fair treatment of our customers as central to our corporate culture.
2: Services and products marketed are designed to meet the individual needs of our customers.
3: Our customers are provided with clear information and are kept appropriately informed.
4: Where we offer advice to our customers, the advice is suitable and takes account of their individual circumstances, having obtained an understanding of their requirements.
5: We will ensure that any complaints or grievances are handled in a sympathetic, positive and professional manner and within a reasonable time-frame.
6: READY MONEY CAPITAL Limited will ensure that members of staff are kept up to date with relevant training in relation to competence, data protection and other matters directly affecting the quality of service offered to customers.
How Ready Money Capital LTD Treats Customers Fairly
Our service is completely free to use, we do not charge any customers a fee. Instead we receive a commission from lenders when an application for a loan is successful.
We will not share customer information with third parties, unless expressly permitted to do so by the customer.
Throughout the website we clearly display warnings of the risks of using high cost short term credit.
When a customer is seeking advice we will ensure we refer them to an appropriate financial body that can help them.
We make sure to always adhere to our policy on dealing with vulnerable customers.
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